PRE-BOOKING QUESTIONS?
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HOW DO I GET A QUOTE AND BOOK?
Simply go the home page
Use the online booking tool! Add your journey and select a vehicle any problems or questions get in-touch. info@newcastleairporttransfers.com
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WHAT TIME SHOULD I BOOK MY TAXI FOR?​
Taxi Booking Times For NCL Flight Departures
Passengers are advised to check in at the airport three hours before a charter flight and two hours before a domestic flight
When Booking add the taxi travel time to either (Domestic) 2 hrs or (international) 3 hrs to get you taxi booking time.
Check in Advice Newcastle Airport
Before you Arrive at Newcastle Airport
Terminal Arrival Hall & Check In Desk Locations
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Taxi Booking Times For NCL Flight Arrivals
It usually takes about 45-60 Mins to get through passport control and claim baggage at Newcastle Airport (NCL) after an international arrival. Domestic arrivals take less time 30-45 Mins because they don't need to go through passport control.
When Booking add the flight Arrival Time as the taxi booking time, add the flight no. We will take care of the rest.
We Track Your Flight and well be waiting with your vehicle​​
Taxi Meeting Points on arrival​
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IS THERE ANY THING ELSE TO PAY?
No, the price you see online is all you pay!
When you book directly through our website, there are no booking fees or credit/debit card charges.
Our website always holds our best rates—you won't find our service cheaper elsewhere.
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WHAT HAPPENS IF MY FLIGHT GETS CANCELED?
Free Cancellation with a full refund
If you need to cancel your booking, you can do so free of charge up to 48 hours before your pick-up time.
A full no quibble refund will be issued.
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WHAT HAPPENS IF MY FLIGHT GETS CHANGED?
Unlimited Free Date, Time, and Flight Changes
Whatever happens, flight cancellation, date or time change, you can alter your booking free of charge
Change it as many times as you wish up to 48 hours prior to the pick-up time.
WHAT HAPPENS IF MY FLIGHT IS DELAYED?
IF YOU'RE LATE, WE WAIT!
Our drivers track your flight (whether it’s early or late) and arrive at the airport 30 minutes after your flight lands.
​CAN I FIND YOUR COMPANY CHEAPER ANYWHERE ELSE? -
NO! Our Online rate is ALWAYS our cheapest
Our website always holds our best rates—by booking direct you'll get our best price and you won't find our service cheaper elsewhere or on any other comparison websites.​​
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VISIT OUR FREQUENTLY ASKED QUESTIONS PAGE FOR MORE HELP
Premium Bag Assist Service
Premium Meet and Greet Service
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AFTER BOOKING HELP​​​​​​
After I've Booked What Happens Next?​
After you have placed your online transfer taxi booking, we will keep you up to date and informed through every step of your booking! confirmed, driver on the way, to arrived. Below is the list (in sequence) of the email notifications you will receive and there content. Following the email trail will help your track your live booking status real-time.
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5 EMAILS TO FOLLOW - STAY INFORMED EVERY STEP OF THE WAY
BOOKING CONFIRMATION
Place you booking online and then pay. Within a few minutes you will receive two emails, a booking confirmation and a receipt of payment.
​EMAIL 1 & 2 -Booking confirmation and receipt of payment
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24 HOUR PRE-PICK UP EMAIL
24 hours prior to the booking pickup time, the lead passenger will receive a email with the vehicle and drivers details. This email will also have a link to track / locate your driver in real time on a GPS map. The drivers details will include the mobile number and email address for you to contact them if you wish. ie Car seats, meeting points, meet & greet etc. Feel free to call we are here to help at every step of the booking.
EMAIL 3 - Pre-Pick Up Email
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DRIVER DISPATCHED - DRIVER IS ON ROUTE
When you driver begins his journey to collect you, the lead passenger will receive an email notification they are on route, once again the lead passenger will receive an email with the vehicle and drivers details. This email will also have a link to track / locate your driver in real time on a GPS map. The drivers details will include the mobile number and email address for you to contact them.
EMAIL 4 - Driver is on his way 'View driver on map' track your driver
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ARRIVED - DRIVER HAS ARRIVED
When your driver arrives at the designated pick-up point the lead passenger will receive an email notification they have arrived once again the lead passenger will receive an email with the vehicle and drivers details. This email will also have a link to track / locate your driver in real time on a GPS map. The drivers details will include the mobile number and email address for you to contact them.
EMAIL 5 - Driver has arrived
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WHERE DO I MEET MY DRIVER AT NEWCASTLE AIRPORT?
Newcastle Airport Meeting Points
BUSINESS INVOICES
How do i get a copy invoice? and do i need to request a business invoice?
You do not need to request a Business invoice. You will receive an invoice automatically. If you require an additional invoice or copy in the future simply email us on info@newcastleairporttransfers.com with your booking reference number and we will be happy to email your an additional copy.
Copy Invoice Example
