Booking Help - frequently asked question's
Frequently Asked Questions
Got a question about Newcastle Airport Transfers? Check out our FAQ section below to get the answers you need. Newcastle Airport Transfers is all about offering a smooth and dependable taxi and minibus service from Newcastle Airport to different spots across the UK and the local area.
How do I book a Newcastle Airport taxi? Booking your Newcastle Airport transfer is quick and easy! Simply use our online booking system to enter your details, choose your vehicle (including 6-seater MPVs or 8-seat minibuses), and get an instant quote. Confirm your booking, and you’re all set!
​What areas do you cover? We provide airport transfers to and from Newcastle International Airport (NCL) and cover the entire North East, including Newcastle upon Tyne, Gateshead, Durham, Sunderland, Middlesbrough, Cumbria, Teesside, Yorkshire, and the Scottish Borders.
How much does a Newcastle Airport taxi cost? The Newcastle Airport taxi cost varies depending on your location, vehicle type, and distance. However, we offer set taxi fares to Newcastle Airport, so you’ll always know the cost upfront. You can also compare prices through our booking system to find the cheapest taxi to Newcastle Airport.
Can I book a minibus taxi to Newcastle Airport? Yes! We offer minibus hire for group travel, including 6-seater MPVs and 8-seat minibuses. Our minibus taxis Newcastle are perfect for larger groups needing a ride to or from Newcastle Airport.
Are your drivers licensed and insured? Absolutely. All our drivers are DBS-checked, fully licensed, and insured, ensuring a safe and professional service for all passengers.
Do you offer 24/7 service? Yes, we provide 24/7 airport transfers and Newcastle Airport taxi service. No matter the time of day or night, we’re here to ensure you reach your destination on time.
How far in advance should I book my Newcastle Airport transfer? Up to 12 months in advance and we recommend booking your Newcastle Airport taxi as soon as you have your travel details to guarantee availability. However, we do accept last-minute bookings depending on vehicle availability.
Can I modify or cancel my booking? Yes, you can easily modify or cancel your booking by logging into your account. Please refer to our cancellation policy for details on refunds and changes.
What if my flight is delayed? We monitor flight arrivals to ensure your Newcastle Airport transfer is on time, even if your flight is delayed. There are no extra charges for flight delays within reasonable waiting times.
What types of vehicles do you offer? We offer a wide range of vehicles to suit your needs, including standard taxis, 6-seater MPVs, 8-seat minibuses, and minibus taxis Newcastle. Our fleet is well-maintained and equipped for comfortable and safe travel.
Do you provide shuttle services from Newcastle Airport? Yes, we offer reliable Newcastle Airport shuttle services to and from various locations across the North East and beyond. Our shuttle options are perfect for solo travelers and groups alike.
How do I pay for my Newcastle Airport taxi? We accept all major credit and debit cards. You can pay securely online when you book your taxi from Newcastle Airport or any other destination.
​Can I request extra stops during my journey? Yes, we can accommodate extra stops along the way. Please book by using via when you make your booking, and we’ll adjust your fare accordingly.
Can I book Newcastle Airport Taxis In advance?
Yes, it is advisable to book your airport transfer in advance, especially during peak travel periods, to ensure availability and secure the best rates. You can book up to 12 Months in advance and this locks in our best rates and avoids any future prices rises that may occur.
​
What Information is needed when I book my Newcastle Airport Taxi?
When booking, you will typically need to provide your Name, Contact Number, Email address, flight details (arrival or departure time and flight number) your collection address, including postcode and destination address, including postcode, (such as a hotel or specific location). This information Helps our drivers track your flight and schedule the pickup accordingly.
​
How much time should i allow for my journey when booking the collection time?
It is recommend that you always add at least 1 hour to the travel time, and desired arrival time. This is to factor in delays outside of your drivers control. We always endeavor to be on time but sometime things are outside of our control i.e. roadworks, crashes, flight delays. In our opinion its always better to be an hour early rather than hour late. Please allow enough time (1 hour window)
​​
What happens after I make my online booking?
After you click book now on our website, you will receive an message with a unconfirmed booking reference. This is a provisional booking. We will review your booking request for vehicle availability within 8 hours and then email and text you, your confirmed booking. This will have your booking confirmation number and a link to pay now! (We do not take any payment until we have confirmed we have vehicle availability for your dates) Once you have received your booking confirmation, You have 24 hours to pay and secure your booking. What happens after i make my booking?​
​
​​​​​I'm having problems paying and cant find the pay now button on my Samsung device?
On some Samsung devices there are issues with the new security feature. You can either disable this feature by watching the following short video WATCH HERE or send us a message and well send you a stripe secure payment link.
​​
How do i receive a Business invoice?
You do not need to request a an invoice. An Invoice will be attached to your emailed booking confirmation.
​
What Happens if my flight is delayed or cancelled?
Your flight will be monitored for its arrival time (early or late), and your driver will arrive at the airport 30 Mins after the flight lands. Included in the booking are 30 minutes of parking at the Pick-up point. Which is a total of 60 minutes wait time, after the flight lands. In our experience, this is more than enough time to get through the airport and arrive at the meeting point. IF YOUR LATE, WE WAIT!
​
Where do I meet my driver?
The meeting point at Newcastle Airport is the Express Pickup & drop off Green car park for Taxis and for minibuses the Express Minibus drop off car park next to the green car. We will send you 1 hour before arrival your drivers name, phone number, vehicle make, vehicle type and color. Please click this link to see detailed instructions and maps of locations. Where to meet my driver?​
​
How will I find and recognize my driver?
We will provide detailed instructions on how to locate your driver at the pickup points. We will send you 1 hour before arrival your drivers name, photo, phone number, vehicle make, vehicle type and color. View Message Please click this link to see detailed instructions and maps of locations. Where to meet my driver?​
​
Are Newcastle Airport Taxis open 24/7?
Our taxi service operates 24/7 to accommodate flights at all hours, especially for late-night or early-morning transfers. You will be provided with your drivers mobile phone number in case of any unforeseen circumstance, and he will be given yours! Our main switchboard help line number operating hours are typically available from 9 am to 11pm. You can call text email or WhatsApp us.
​
Do You Need a Child Car Seat in Taxi or Minibus?
In the UK, child car seats are not compulsory in a Taxi, Minicab, Minibus, Coach or Van. But only if they travel on a rear seat and wear an adult seat belt if they’re 3 or older and without a seat belt if they’re under 3. Taxi drivers are not required to provide them. HOWEVER lots of reputable firms do provide them at an additional cost. Here at Newcastle Airport Transfers we have available a wide rang of Child car seats, which you can add to your taxi or minibus whilst making your online booking. Click here for more info -> KNOW THE UK LAW CHILD CAR SEATS - www.gov.uk/child-car-seats-the-rules ​​​​
​
Can I pay the Newcastle Airport Taxi in cash or with a Card?
All journeys need to paid within 24 Hours of your confirmation email to secure the booking and vehicle. Our drivers do not accept cash or card details in their vehicles, this is done for your convenience and to ensure the fare you book is the fare you pay, this avoids tariffs like in-car waiting charges. We accept Apple Pay, and additionally we use the online secure payment platform Stripe who accept all major debit and all major credit cards. We can also accept Bank transfers for our account details please contact us.
​
​Still Have Questions? Contact Us
If you didn’t find the answer you were looking for, feel free to get in touch with us. Our team is available 24/7 to assist you with your Newcastle Airport transfers and minibus hire needs.
​
