GDPR Privacy Policy & Cookie Policy | Newcastle Airport Transfers

Newcastle Airport Transfers – GDPR POLICY

THE GDPR (GENERAL DATA PROTECTION REGULATION)

The 'General Data Protection Regulation' (GDPR) is a piece of European data protection legislation designed to replace and strengthen the '1995 EU Data Protection Directive' as well as unify these standards across the European Union.

The regulation aims to give consumers greater control over their personal data. It does this by increasing fines for companies that do not take the security of their customers data seriously, up to 20 million euros or 4% of turnover, as well as increasing consumers rights to access the data companies hold on them.

The GDPR became law on 25th May 2018 and applies to any company who stores or processes the personal data of an EU citizen.

How this affects you?

When you use our service, we store your personal data on our servers. Doing so allows us to operate our website, issue you documentation for your journey and ensure your travel runs smoothly. This classes us, as a 'data controller' and a 'data processor', as a customer are a 'data subject', although you may also be acting as a 'data controller' especially if you are booking on behalf of someone else. As a data controller, you may need to take steps yourself in order to comply with GDPR requirements.

Your Responsibilities

As a data controller, you should ensure you're compliant with the GDPR. We recommend you contact a legal professional to find out how the GDPR legislation will affect your organisation. The ICO recommends taking these 12 steps.

Awareness: You should make sure that decision makers and key people in your organisation are aware that the law is changing to the GDPR. They need to appreciate the impact this is likely to have.
Information you hold: You should document what personal data you hold, where it came from and who you share it with. You may need to organise an information audit.
Communicating privacy information: You should review your current privacy notices and put a plan in place for making any necessary changes in time for GDPR implementation.
Individuals' rights: You should check your procedures to ensure they cover all the rights individuals have, including how you would delete personal data or provide data electronically and in a commonly used format.
Subject access requests: You should update your procedures and plan how you will handle requests within the new timescales and provide any additional information.
Lawful basis for processing personal data: You should identify the lawful basis for your processing activity in the GDPR, document it and update your privacy notice to explain it.
Consent: You should review how you seek, record and manage consent and whether you need to make any changes. Refresh existing consents now if they don't meet the GDPR standard.
Children: You should start thinking now about whether you need to put systems in place to verify individuals' ages and to obtain parental or guardian consent for any data processing activity.
Data breaches: You should make sure you have the right procedures in place to detect, report and investigate a personal data breach.
Data Protection by Design and Data Protection Impact Assessments: You should familiarise yourself now with the ICO's code of practice on Privacy Impact Assessments as well as the latest guidance from the Article 29 Working Party, and work out how and when to implement them in your organisation.
Data Protection Officers: You should designate someone to take responsibility for data protection compliance and assess where this role will sit within your organisation's structure and governance arrangements. You should consider whether you are required to formally designate a Data Protection Officer.
International: If your organisation operates in more than one EU member state (ie you carry out cross-border processing), you should determine your lead data protection supervisory authority. Article 29 Working Party guidelines will help you do this.

What We're Doing to be GDPR Compliant

Newcastle Airport Transfers takes data security seriously. We take many steps to protect your data, these include:

Enforcing 'HTTPS' connections to our web servers.
Running regular security scans on our network.
Regular scheduled scans of all PCs with heavy duty virus protection software.
Keeping an inventory of all the personal data we store and ensuring we only collect data that is required to carry out the service.
Maintaining a 'Data Flow Map' which lists where we store our data including any third parties that are involved.
Regularly reviewing our Data Protection Policies and ensuring appropriate training is provided to employees.
Training staff on the 'Data Breach Protocol' to ensure everyone knows what to do in the unlikely event of a data breach.

The GDPR has expanded consumers right of access to their data, as well as the removal/deletion of records. There are however some legal limitations placed on us that could limit our ability to comply with your request. These include our licensing authority's requirement that we store 1 year of full journey records or our obligation as a limited company to store accounting (transaction) records for 6 years from the end of the last company financial year they relate to.

Newcastle Airport Transfers is committed to being fully compliant with this regulation.

If you have any questions please use our Contact Us page

Newcastle Airport Transfers - COOKIE POLICY

This Cookie Policy was last updated on 2nd January 2024 and applies to citizens and legal permanent residents of the United Kingdom.

1. Introduction

Our website, https://www.newcastleairporttransfers.com (hereinafter: "the website") uses cookies and other related technologies (for convenience all technologies are referred to as "cookies"). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.

2. What are cookies?

A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.

3. What are scripts?

A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.

4. Cookies

4.1 Technical or functional cookies

Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.

4.2 Marketing/Tracking cookies

Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.

4.3 Social media

On our website, we have included content to promote web pages (e.g. “like”, “pin”) or share (e.g. “tweet”) on social networks. This content is embedded with code derived from third parties and places cookies. This content might store and process certain information for personalized advertising.

Please read the privacy statement of these social networks (which can change regularly) to read what they do with your (personal) data which they process using these cookies. The data that is retrieved is anonymized as much as possible.

5. Placed cookies

6. Consent

When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on "Save preferences", you consent to us using the categories of cookies and plug-ins you selected in the pop-up, as described in this Cookie Policy. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.

6.1 Manage your consent settings

You Can load the Cookie Policy without Javascript support. Or you can use the manage consent button on the bottom of the page.

7. Enabling/disabling and deleting cookies

You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.

Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our website again.

8. Your rights with respect to personal data

You have the following rights with respect to your personal data:

You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
Right of access: You have the right to access your personal data that is known to us.
Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Information Commissioner's Office (ICO)).

9. Contact Us:

If you have any questions or concerns about this Privacy Policy, please contact us at info@newcastleairporttransfers.com. By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

Newcastle Airport Transfers – PRIVACY POLICY

PRIVACY POLICY

Introduction
1. The term Newcastle Airport Transfers or 'us' or 'we' refers to the owner of the website whose registered office is Newcastle Airport, Express Pick Up Drop Off, Woolsington, Ne13 8bz.
2. We collect and store the minimum information possible to provide the services you've requested (i.e. to process your order). We may also use this information for auditing, research and analysis to operate and improve our technologies and services.
3. The term 'you' refers to the user or viewer of our website.
4. Where required to fulfil your transfer, we may pass selected information to third parties.
5. We may update this policy from time to time by publishing a new version on our website.
6. You should check this page occasionally to ensure you are happy with any changes to this policy.
How we collect and use your personal data
1. In this Section we set out:
  1. The categories of personal data that we may process;
  2. The reason why we may process personal data;
  3. The legal basis for processing this data;
  4. When we provide your personal data to others;
  5. The steps we take to protect your personal data.
2. We may collect and process data about your use of our website ('analytics data'). The analytics data may include any of the following: your IP address; approximate location, internet browser type and version, your PCs operating system, the source of referral, length of your visit, and website navigation paths, your email address, as well as information about the frequency, and pattern of your visits. We gather this data through the Google Analytics service. The legal basis for the processing of this data is our legitimate interests in improving our website and service.
3. We collect and process data relating to Customer Profiles ('Customer Data'). This data includes: your full name, email address, phone number & billing address). You will be required to provide this data during the process of booking our service. The legal basis for processing this data is for the performance of the contract, in particular for us to be able to reliably communicate with you regarding your bookings as well as organise and provide the service you have requested. Some of this data may be passed to third-party services, either as part of Transaction Information (for more information see section 2.5), or analytics data (see section 2.2).
4. We may collect and process personal data relating to Journeys or Transfers ('Journey Data'). This data includes: head passenger name, passenger mobile telephone number, the route of your journey, flight / service numbers & the date and time of your travel. The legal basis for processing this data is for the performance of the contract. Some of the journey data, where required to fulfill your transfer, may be passed to third-parties, for example independent taxi drivers. Where possible, without impacting the quality of service, this sharing of data is restricted to un-identifiable information, for example when checking the availability of a third-party only the date, time, way-point postcodes, number of passengers and type of vehicle are provided.
5. We may collect and process data relating to the payment of services through our website or customer service agents ('Transaction Data'). Transaction data includes: card number, card expiry date & card security code, as well as some customer data: billing address and card holder's name, we also process some additional data to run background checks in order to reduce fraudulent activity, this data may include: your email address & telephone numbers. Transaction data is handled but not stored by us and is passed to a third-party service, Sage Pay. The transaction data may be processed for supplying the purchased services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us.
6. We may process information contained in or relating to any communication that you send to or have with us ('correspondence data'). The correspondence data may include: email content, online chat transcripts, call recordings and metadata associated with the communication. The correspondence data may be processed for the purposes of communicating with you. Where possible we avoid collecting transaction data in correspondence data, this is done via warning notices on emails and pausing call recordings during the payment. In the unlikely event transaction data is captured in correspondence data records are deleted and purged from our system. The legal basis for this processing is in the performance of a contract, namely to organize and supply the purchased services.
7. We may process your personal data where necessary, for use in the defense of legal claims in court or another legal proceeding. The legal basis for this is to protect and assert our legal rights, the rights of our customers or the rights of others.
8. We may process any of your personal data where such processing is necessary to comply with a legal obligation to which we are subject, or to protect your interests or the interests of another person.
Retaining and deleting personal data
1. This Section sets out our data retention policies, these are designed to ensure that we comply with our legal obligations in relation to the retention and deletion of personal data and are designed so that we maintain the lowest possible level of risk to our customers.
2. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary to fulfill the purchased service and our, or a third-parties, legal obligations.
3. We will retain and delete your personal data as follows:
  1. Analytics Data:
    1. Google Analytics retains data relating to a visit to our website indefinitely, the data collected is non-identifiable.
    2. We collect some identifiable analytics data, this is stored for at most 1 month following a visit to our website, at the end of which period it will be deleted from our systems.
  2. Customer Data will be retained for 6 years from the end of last tax period following the completion of all booked journeys, at the end of which period it will be deleted from our systems. The data retention period will restart should any additional services be purchased during the data retention period, it is retained for this period to ensure compliance with the Finance Act of 1988, Schedule 18, Part 3, Section 21(2) which requires us to preserve relevant transactional information.
  3. Journey Data will be retained for at most 1 year following the completion of the journey in accordance with our legal obligations as a registered Private Hire Operator, at the end of which period it will be deleted from our systems.
  4. Some Transaction Data will be retained for 6 years from the end of the last company financial year they relate to in accordance to our legal obligations as a limited company, at the end of which period it will be deleted from our systems.
  5. Correspondence Data will be retained for at most 18 months following its collection, at the end of which period it will be deleted from our systems. Transactional correspondences issued by us are retained for 6 years from the end of last tax period in order to comply with the Finance Act of 1988, Schedule 18, Part 3, Section 21(2) which requires us to preserve relevant transactional information.
4. We may retain your personal data where it is vital for use in defense of legal claims in court or another legal proceeding.
5. We may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
Your rights
1. You have the right to access; rectify or request the removal of any personal information we hold about you. We are legally bound to provide/remove this information free of charge within 30 days. This right however is subject to some limitations:
  1. There may be a legal reason we cannot remove the data.
  2. The data may be integral to providing the service, deleting or removing it would result in the cancellation of service. In this case you would be subject to our normal cancellation fees / procedure.
  3. You will be required to supply proof of your identity, in most circumstances we will accept two forms of ID such as a passport, driving licence or a copy of a utility bill showing your address listed. This information must be provided by email or post along with your request.
  4. If the request is complicated the time frame for rectification can be extended by up to two months.
2. You have the right to lodge a complaint with a supervisory authority.
3. You have the right to withdraw consent to our use of this data. In some cases this may result cancellation of your service and any relevant charges.

Newcastle Airport Transfers – CORONA VIRUS COVID 19 POLICY

COVID-19 TAXI HIRE INFORMATION

We Are Still Operating

Newcastle Airport Transfers continue to provide our attentive and professional transport services across the UK, with additional measures in place to ensure you get to your destination safely.

PASSENGER ADVICE

We advise our Passengers take the following precautions when travelling with us in relation to COVID-19. Our advice is based on the latest UK Government COVID-19 guidance for the transport sector.

We advise you not to travel with us if you are feeling unwell or are exhibiting symptoms of coronavirus (COVID-19)
We require the use of face masks whilst travelling where local laws mandate.
Our Drivers are instructed to sanitise all commonly-touched surfaces of their vehicles between journeys; you may however (with the driver’s permission) use your own disinfectant wipes for additional peace of mind
Use tissues to catch coughs and sneezes and dispose of them safely after exiting the vehicle
Maintain physical distance, not shaking hands with the driver or sitting next to them where there is available seating in the back
Use hand sanitiser when appropriate and avoid touching your face

DRIVER ADVICE

We advise our Drivers take the following precautions when fulfilling Journeys in relation to COVID-19. Our advice is based on the latest UK Government COVID-19 guidance for the transport sector.

Drivers with symptoms of coronavirus (COVID-19) should self-isolate and inform us as soon as possible so we can find a replacement driver in a timely manner
We require the use of face masks whilst travelling where local laws mandate, and otherwise strongly advise their use, to check the exact guidance of the country you are travelling in and exemptions
Allow good external ventilation of the vehicle by keeping the car windows open where possible during trips
You should clean your vehicle regularly using gloves and standard cleaning products, making sure to clean door handles and other areas that passengers may touch
Ask permission before loading or unloading Passenger Luggage; cleaning your hands and/or using disposable gloves as necessary
Use tissues to catch coughs and sneezes and dispose of them hygienically after exiting the vehicle
Maintain physical distance with your Passenger, do not shake their hand to greet them and advise they sit in the back seat rather than in the front passenger seat
Wash your hands regularly with soap or hand sanitiser and avoid touching your face

We aim to regularly update our advice and guidelines to ensure both our Passengers and Drivers are as safe as possible, and will revise this document to reflect changes to UK Government Guidelines that are made.

Newcastle Airport Transfers – USEAGE POLICY

ACCEPTABLE USE POLICY

Content Area

This acceptable use policy sets out the terms between you and us under which you may access our website 'NEWCASTLEAIRPORTTRANSFERS.COM' ('our site'). This acceptable use policy applies to all users of, and visitors to, our site.

By continuing to use our site you accept, and agree to abide by, all the policies in this acceptable use policy.

'Newcastleiarporttransfers.com' is a site operated by Newcastleairporttransfers.com. Our registered office is Newcastle International Airport, Express car park drop off, Woolsington, ne13 8bz.

Prohibited Uses

You may use our site only for lawful purposes. You may not use our site:

In any way that breaches any applicable local, national or international law or regulation.
In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
For the purpose of harming or attempting to harm minors in any way.
To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.
To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
To knowingly transmit any data, send or upload any material that contains viruses, trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

Not to reproduce, duplicate, copy or re-sell any part of our site.
Not to access without authority, interfere with, damage or disrupt:
- Any part of our site;
- Any equipment or network on which our site is stored;
- Any software used in the provision of our site; or
- Any equipment or network or software owned or used by any third party.

Interactive Services

We may from time to time provide interactive services on our site, including, without limitation:

Live chat.
Contact Forms.

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

The use of any interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them.

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

Content Standards

These content standards apply to any and all material which you contribute to our site ('contributions'), and to any interactive services associated with it. You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

Be accurate (where they state facts).
Be genuinely held (where they state opinions).
Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

Contain any material which is defamatory of any person.
Contain any material which is obscene, offensive, hateful or inflammatory.
Promote sexually explicit material.
Promote violence.
Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
Infringe any copyright, database right or trade mark of any other person.
Be likely to deceive any person.
Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
Promote any illegal activity.
Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety.
Be likely to harass, upset, embarrass, alarm or annoy any other person.
Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
Give the impression that they emanate from us, if this is not the case.
Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

Suspension and Termination

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes may result in our taking all or any of the following actions:

Immediate, temporary or permanent withdrawal of your right to use our site.
Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
Issue of a warning to you.
Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
Further legal action against you.
Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Changes to the acceptable use policy

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time, to notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.

Newcastle Airport Transfers – MODERN SLAVERY POLICY

MODERN SLAVERY, OUR POLICIES
Newcastle Airport Transfers supports the United Nations Global Compact (UNGC) and fully supports the UNGC’s Ten Principles which are based on the Universal Declaration of Human Rights. As part of our commitment to the UNGC, we produce an annual Communication on Progress. The latest published version can be found on the website of the UNGC. Our Human Rights and Sustainability Policy makes explicit our commitment to ensure that slavery and human trafficking is not taking place in any part of our businesses or in any part of our supply chain. All suppliers to us are expected to comply with Human Rights and Sustainability Policy slavery & Human Trafficking policy, Reporting and Policies Our Ethics Policy is communicated to our employees, suppliers and contract workers which encourages individuals to report any wrongdoing which extends to human rights violations like slavery and human trafficking. All reports are fully investigated and appropriate remedial actions taken when warranted. Our Integrity Helpline is available for individuals to raise concerns or report any alleged wrongdoing. OUR SUPPLY CHAINS We are committed to providing safe, quality products and services. It is our goal to work collaboratively with our suppliers to exceed our customers’ increasing expectations, achieving outstanding performance through best in class products, services and processes. We expect our suppliers to conduct their operations in a socially and environmentally responsible manner, aligning with our values and ethics policy. We understand that our biggest exposure to slavery and human trafficking is in our supply chain. We have a Global Supplier Standards Manual which is applicable on a global basis to all suppliers and prohibits the use of forced, bonded, indentured, involuntary prison or slave labor, and requires suppliers to comply with anti-slavery, labor and wage laws. Johnson Controls’ global standard contract terms contain a clause by which suppliers commit to adhere to our Ethics Policy and Human Rights and Sustainability Policy. Environmental Performance and Sustainability information is gathered through the Johnson Controls Supplier Sustainability Rating Survey, the Supplier Assessment Survey, and other means. Any major supplier providing products and services is expected to complete these self-surveys. These surveys are used to evaluate suppliers, communicate our expectations, and ensure suppliers' compliance with applicable laws, including laws on forced labour. TRAINING As an enhancement to our employee annual ethics training, we develop and implemented a training module as required which enables employees to spot and respond to the signs of slavery and human trafficking and allows employees to anonymously report any suspected violations. We continue to improve our sourcing processes, benchmark our standards and audit our approach against regulatory requirements and available guidance

NEWCASTLE AIRPORT TAXI TRANSFERS